Handle How to Order

How to place an order:

Thank you for your interest in my rubber stamps!

I sell my stamps to customers all over the world. Unfortunately I do not have a webshop, but I accept orders by email: gjgb@stempelglede.com

You can find a list of all available rubber stamps by clicking here. Scroll down the page and click the images of the rubber stamp collections to see more images and pricing information. And then you just send an email to place an order. I accept payments via PayPal.

Important information: You will not receive an automated email when contacting me. I respond to emails during opening hours.

Please note that when working on designing new rubber stamps I may be unable to take orders. You will always find information on current opening times on the page 'Home'

Please make sure you give me your full name and address, and your PayPal email address. (I will contact you if any of the stamps are out of stock.) I will get back to you with an invoice and a PayPal payment request. Your order will ship as soon payment is received.

Summary:

1. Please start by clicking here to find information on current opening times. (Sometimes I am unable to take orders.)

2. Find information about the rubber stamp collections here: Stempelglede's rubber stamp collections.

3. Write an email to me at gjgb@stempelglede.com and tell me what you would like to order.

4. Please include your full name and address, and your PayPal email address.

5. I will get back to you as soon as possible with an invoice and a PayPal payment request.

6. I will ship your order as soon as payment is received.


Shipping Costs:

Customers in Europe: For orders shipped by airmail (no tracking) in a padded envelope the shipping cost is 70,00 NOK.
If you would like your order to ship as registered mail, please contact me and I will give you a shipping quote. (Shipping costs for packages sent by CarryOn Cash start at 297,00 NOK)

Customers in the rest of the world: For orders shipped by airmail (no tracking) in a padded envelope the shipping cost is 95,00 NOK.
If you would like your order to ship as registered mail, please contact me and I will give you a shipping quote. (Shipping costs for packages sent by CarryOn Cash start at 325,00 NOK)


Returns:

Customers in Norway and EU may return new, unopened items within 14 days of placing your order. You must pay the return shipping costs. To organize a return, please email me at gjgb@stempelglede.com. You will receive the refund when I have received the returned item(s).

For customers in Norway, Europe and the rest of the world: I will replace a damaged item. Please notify me as soon as possible if you receive a damaged item. Do not return items without contacting me first. Please send me an email at gjgb@stempelglede.com with information about your order number and the damaged item. (If possible please email me a photo of the damaged item.) I will send you a replacement item as soon as I receive the damaged item. If the item is out of stock, please allow 5-6 weeks for it to be put into production. Thank you.


Customs fees and/or VAT:

Please note that all customs papers will be filled out with the actual value of the stamps. You might have to pay customs fees or VAT when the package arrive in your country. Please contact your local customs office for more information. Thank you.